Shop by Category

Customer Service

Orders

Payment Information

We accept Visa, Mastercard, American Express, or Discover (as well as PayPal) as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

[top]

Re-authorizations After the Initial Order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us by phone at 305-661-8363 or email at orders@mackcycleandfitness.com and we will refund your card provided that your order has not yet shipped.

[top]

Order Confirmation

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email at orders@mackcycleandfitness.com and we'll re-send an order confirmation to your email immediately.

[top]

Order Status

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

[top]

Sales Tax

You will only be charged tax if you are a resident of Florida. We are required by law to charge sales tax on orders shipped to Florida addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

[top]

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

[top]

Coupons

Promotional coupon codes are valid towards apparel and accessories but coupon codes (many of which are already heavily discounted) are not eligible towards bicycles.

[top]

Shipping

Orders usually ship one business day after being placed.

U.S. Shipping

  • A flat rate of $4.95 will be applied to orders with items sub totalling less than $50.
  • Free shipping on orders over $50.
  • Free shipping does not apply to oversize items. (shipping weight of 20lbs or more)
[top]

Oversize Items

  • For over sized items like bicycles that weigh 20lbs and above, the shipping and handling charges are $99.99.
  • Over size orders will typically ship using UPS or FedEx.
[top]

International Shipping

For customers living outside of the United States, we do recommend setting up a freight forwarding account with a U.S. based freight forwarder. Mack Cycle and Fitness can ship to freight forwarding addresses and the customer can arrange to have those packages forwarded to a non U.S. address. Many customers do reserve a dedicated credit card for purchases that ship to a freight forwarder (having your freight forwarder address on file with the credit card company will minimize delays since customer addresses would be verified right away).

[top]

In Store Pickup

Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you call us by phone at 305-661-8363 to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days. If not picked up within 10 days the order will be cancelled.

[top]

Race Pickup

Orders requesting local race pickup will be delivered on race day. When placing your order please specify the race in the order comments.

[top]

Return and Exchange Policy

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less the original shipping fees. Returns can be shipped to:

  • Mack Cycle and Fitness
  • Attn: Online Sales
  • 5995 Sunset Drive
  • Miami, FL 33143

Return shipping costs are the responsibility of the customer and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • Mack Cycle and Fitness cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).

Returns can be shipped using UPS, Fedex, or USPS (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.). Once we receive your return, we do aim to process within 24 to 48 hours.

[top]

Exchanges

We do accept exchanges. Simply return the item(s) to us at:

  • Mack Cycle and Fitness
  • Attn: Online Sales
  • 5995 Sunset Drive
  • Miami, FL 33143

Please include a copy of the invoice and specify that you would like an exchange for the item and we will follow your instructions.

[top]

Product

Pricing

This website is intended to help you. Mack Cycle and Fitness makes every effort to maintain current accurate prices in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect due to timing issues and regret any inconvenience that may occur. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail at orders@mackcycleandfitness.com.

[top]