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Customer Service

We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of Florida. We are required by law to charge sales tax on orders shipped to Florida addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping (Continental US)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup*
Up to $50.00 $5.99 $17.99 $23.99 FREE
$50.01-$124.99 $8.99 $18.99 $24.99 FREE
$125.00-$150.00 FREE $19.99 $25.99 FREE
$150.01 and over FREE $20.99 $26.99 FREE

Note: Orders usually ship one business day after being placed.

Mack Cycle and Fitness offers free* ground shipments to the contiguous 48 states (excludes Hawaii and Alaska) when orders are placed above one hundred dollars. *Please note that some items may be subject to additional shipping and handling charges because of size or weight (Bikes, Bike Cases, Trainers, Fitness Equipment, Car Racks).

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

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Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: XXXXX

3 Day Select- If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 3P.M. MST.


IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

USPS:

Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

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Method of delivery

The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers. 

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Returns & Exchanges

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Returned orders that qualified for "Free Shipping" will be subject to a restocking fee equal to the amount of shipping fees of the item returned. Here are the exceptions and clarifications:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All returns and exchanges are subject to our Terms of Use.

Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.).  Once we receive your return, please allow 1-2 weeks for processing.

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Exchanges

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

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